At Hund Haven, we are committed to providing our customers with efficient and reliable shipping services for all purchases made through our online store. Below is our Shipping Policy, which outlines our procedures and the information you need to know about how we handle deliveries.

Shipping Methods

We offer various shipping methods to ensure that your products are delivered in a timely manner. The available options include standard shipping, expedited shipping, and express shipping. The delivery times and costs vary depending on the method selected and the destination.

Shipping Rates

Shipping costs are calculated based on the weight of the products, the shipping method, and the delivery location. These costs will be displayed at checkout before you finalize your purchase. Some promotions may include free shipping, which will be clearly indicated on the product page or during checkout.

Processing Time

Orders are processed within 1-2 business days after payment confirmation. Once your order has been shipped, you will receive an email with a tracking number so you can monitor the progress of your shipment.

International Shipping

For international orders, we work with various carriers to ensure your products are delivered safely and efficiently. Please note that international shipments may be subject to customs duties, taxes, and other fees, which are the responsibility of the buyer.

Delivery Issues

If you encounter any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.

Returns and Refunds

If you need to return a product, please refer to our Returns Policy for detailed information on the process. Refunds will be processed once the returned item has been received and inspected, excluding any shipping costs initially incurred.

For any further questions regarding our Shipping Policy, please contact our support team at [email protected]. We are here to help and ensure your shopping experience is smooth and enjoyable.