At Hund Haven, we strive to ensure your complete satisfaction with every purchase. Below is our Refund Policy, designed to outline the process and guidelines for returns and refunds.

Eligibility for Refund

• To be eligible for a refund, you must initiate your return within 30 days of receiving your product.
• The product must be in its original condition, unused, and in the original packaging.
• Proof of purchase or receipt is required for all returns.

Non-Returnable Items

• Certain products are non-returnable, including items that are personalized or perishable such as certain health care products.

Refund Process

1. Contact our customer service to initiate a return. Please include your order number and details about the product you would like to return.
2. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.